Frequently Asked Questions

Simply browse our store, select the items you want, and click 'Add to Cart'. Once you're ready, proceed to checkout where you'll enter your payment information and Roblox username for delivery.

We accept all major credit cards, debit cards, and digital payment methods through our secure Stripe payment processor.

Orders can be cancelled or modified within 5 minutes of purchase. After this time, the delivery process begins and changes cannot be made. Contact our live chat support immediately if you need assistance.

Due to the digital nature of our products, refunds are generally not available after successful delivery. However, if there's an issue with your order, please contact our support team within 24 hours.

Most items are delivered within 5-15 minutes of purchase. After payment, you'll be connected to a live chat with one of our 24/7 agents who will handle your delivery personally.

After payment, you'll be connected to a live chat with one of our 24/7 agents. They will coordinate with you to deliver the items directly to your Roblox account in the Grow a Garden game.

Yes, you'll need to be online in Roblox and available in the Grow a Garden game during the delivery process. Our agent will coordinate the best time with you through live chat.

If you haven't received your item within 30 minutes, please contact our live chat support or reach out to us on our Discord server. We'll resolve the issue immediately.

The items will appear in your Grow a Garden game inventory, not your main Roblox inventory. These are game-specific digital items that exist within the Grow a Garden experience.

Trading and selling policies depend on the specific game mechanics of Grow a Garden. Please check the game's rules and our terms of service for detailed information about item transferability.

We need your Roblox username to deliver the digital items to your account in the Grow a Garden game. This information is only used for delivery purposes and is handled securely.

Yes, your Roblox account is completely safe. We never ask for your password or login credentials. We only need your username for delivery coordination through our live agents.

No, you never need to log into your Roblox account on our website. We only require your username for delivery purposes. Never share your Roblox password with anyone.

We only collect necessary information for order processing: your email, Roblox username, and payment information (processed securely by Stripe). We don't store sensitive payment data on our servers.

Yes, you can request deletion of your personal information at any time by contacting our support team through live chat or our Discord server.

We are an independent marketplace specializing in Grow a Garden digital items. We are not officially affiliated with Roblox Corporation or the game developers, but we work within the game's ecosystem.

Yes, our website uses industry-standard security measures including SSL encryption and secure payment processing through Stripe. Your personal and payment information is protected at all times.

We have a proven track record, secure payment processing, live customer support, and transparent policies. You can also check our Discord community for reviews and testimonials from other customers.

No, we don't store your payment information. All payment processing is handled securely by Stripe, and no sensitive payment data is stored on our servers.

After making a purchase, you'll be connected to our live chat with 24/7 agents. You can also get support through our Discord server where our community and support team are active.

Order tracking is handled through our live chat system. After purchase, your assigned agent will provide real-time updates on your delivery status and coordinate the delivery process with you.

Yes! We offer 24/7 live chat support that activates immediately after purchase. Additionally, you can join our Discord server for community support, updates, and general assistance from both our team and other customers.